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Frequently Asked Questions

At CPS Tackle, we’re here to help you enjoy the best possible experience — whether you’re visiting us in-store or shopping online. Below you’ll find answers to our most commonly asked questions, covering everything from orders and shipping to returns and advice on choosing the right fishing tackle.

If you can’t find what you’re looking for, feel free to email us at info@cpstackle.co.uk, call us on 01827 712297, or visit us in store — we’re always happy to help.

 

 

About CPS Tackle


Who is CPS Tackle?

CPS Tackle opened in 2010 and specialises in selling top-brand names in carp fishing tackle. We’re a family-run business with over 40 years of carp fishing knowledge and hands-on experience.


What makes CPS Tackle different from other fishing tackle shops?

We work with exclusive tackle brands and keep an extensive range of their products in stock. Our biggest strength is our exceptional customer service — we genuinely care and will always go the extra mile. Our large, clean, and welcoming store, combined with a professional and easy-to-use website, makes us stand out.


Do you have a physical store?

Yes! You can visit us at: CPS Tackle, Unit 33–34 Fourways, Carlyon Road Industrial Estate, Atherstone, Warwickshire, CV9 1LH. We’ve got a 2,500 sq. ft. shop that’s well-stocked and always ready to welcome you with a friendly face and expert advice.


Do you offer advice on choosing the right fishing gear?

Absolutely. Myself and my sons are always happy to offer friendly, honest advice — no pushy sales. Whether you’re in store, calling us, or shopping online, we’re here to guide you towards the right kit.


 📧 Email us: info@cpstackle.co.uk
 📞 Call us: 01827 712297

 

 

Ordering & Payment


How do I place an order online?

Start by browsing our product categories or using the smart search bar on www.cpstackle.co.uk. Once you’ve added your items to your basket, proceed to checkout. You can check out as a guest or create an account for quicker checkout next time.

Our secure system will guide you through payment and offer options like Debit/Credit Cards, PayPal, Apple Pay, and finance providers such as Klarna, Clearpay, and Payl8r. You’ll receive an order confirmation email once everything is completed.

If you don’t receive a confirmation, the payment may not have gone through — feel free to call us to check.


Can I modify or cancel my order after placing it?

If you’ve made a mistake with your order, contact us as soon as possible by phone or email. We can make changes or cancel the order as long as it hasn’t been dispatched yet.

For damaged or incorrect items, we must be notified within 24 hours of delivery so we can raise the issue with our courier partners.


Do you offer in-store pickup for online orders?

Yes, we do! When placing your order, simply select the “Pick Up In Store” option at checkout.

Once your order is ready for collection, you’ll receive an email notification. In quieter periods, this could be ready within minutes — during busy times, please allow up to an hour. If you’d like to collect your order quickly, give us a call to speed things along.

Please note we are closed on Sundays and Bank Holiday Mondays, so orders placed on Saturday evenings will be ready from Tuesday.


What payment methods do you accept?

We accept the following:

  • Cash (in-store)

  • Credit/debit cards

  • PayPal

  • Apple Pay

  • Klarna

  • Clearpay

  • Payl8r

 

 

Shipping & Delivery


What are your shipping options and costs?

We offer the following delivery options:

  • Royal Mail 48hr Tracked – £3.99 (small items)

  • Royal Mail 24hr Tracked – £4.50 (small items)

  • DX Standard (2 working days) – £6.50 (large items)

  • DX Next Working Day – £6.99 (large items)

  • DX Long Items (2 working days) – £10

  • DX Long Items Next Working Day – £12.99

  • Saturday Delivery (Standard) – £9.99

  • Saturday Delivery (Long Items) – £15

Free Delivery is available on orders over £100, but please note that long items still incur a £10 surcharge due to courier costs.


How long does delivery take?

  • Standard Delivery: 2 working days (Mon–Fri)

  • Next Day Delivery: Next working day if ordered before 3pm
     Orders placed after 3pm will be processed the next working day.

Please note: shipping prices apply to mainland UK only. Customers in the Highlands or islands should contact us for a quote.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with tracking details. You can enter the tracking number on the courier’s website to check progress or change delivery details.

If you need help, give us a call or email and we’ll assist you directly.

Do you ship outside the UK?

We don’t currently offer international shipping as standard, but we’re happy to quote for individual orders. Please contact us for more info.

 

 

Returns & Exchanges


What is your return policy?

You have 14 days to return unwanted items. They must be in new condition, with all labels attached and suitable for resale.

Please email us first to request a returns form and let us know the reason for the return.

  • If the item was incorrectly ordered by the customer, you’ll need to cover return postage.

  • If it was our mistake, we’ll arrange collection.

Once we’ve received and checked the returned item, refunds are processed within 3–5 working days, depending on your payment provider.


Can I exchange an item for a different product or size?

Yes, exchanges are welcome as long as the item is returned in new, resalable condition. Email us with the reason for the return and what you’d like to exchange it for — we’ll work with you to sort it in the best way possible. Return postage is the customer’s responsibility.


What if my order arrives damaged or incorrect?

If your order is damaged or something’s missing, please contact us within 24 hours of delivery so we can raise it with our delivery partner. We’ll always do our best to resolve things quickly and fairly.

 


Product Information & Advice


Are your products genuine and do they come with a warranty?

Yes — we only sell brand-new, genuine products and are authorised dealers for all the brands we stock. Items are covered by the manufacturer’s warranty.


How do I choose the right fishing gear for my needs?

We’re here to help. You can:

  • 📞 Call us

  • 📧 Email us

  • 🚶‍♂️ Visit us in-store

We’ll ask about your fishing venue, casting range, target species, experience level, and budget so we can recommend the right gear for you — no pressure, just honest advice.


Is everything on your website in stock?

Our stock system updates automatically and we carry out regular stock checks. If something goes out of stock by mistake, we’ll call you first to apologise and offer a suitable alternative or a refund. We won’t send a substitute unless you’ve approved it.

 

 

Store Policies & Customer Support


Is my payment information secure?

Yes — our payment systems are fully secure and encrypted. We follow strict guidelines and are GDPR compliant to keep your personal data safe. All card payments go through 3D Secure systems to prevent fraud.


What are your customer service contact details?

You can contact us via:

If you’re reporting a damaged item and can’t visit the store, please send an email with your order number, a description of the issue, and photos where possible.


What are your store opening hours?

Day

Hours

Monday

8:30am – 5:30pm

Tuesday

8:30am – 5:30pm

Wednesday

8:30am – 5:00pm

Thursday

8:30am – 5:30pm

Friday

8:30am – 5:30pm

Saturday

8:30am – 5:00pm

Sunday

Closed

Bank Holidays

Closed


What if my question isn’t answered here?

Please email, call, or visit us in-store for anything else you need — we’ll be happy to assist you in any way we can.